Tourism Sunshine Coast is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and confidentiality and security of any information that may be provided to us.
Our privacy and security statement deals with:
- why we may collect personal information from you;
- how we use and disclose any personal information we collect;
- how we protect the personal information we collect; and
- how you can access the personal information we may hold about you.
Why we collect personal information
As part of its function, Tourism Sunshine Coast processes numerous requests for tour brochures or information, provides avenues for the booking of travel and holidays, provides opportunities for tourism operators to market and promote their services, conducts competitions and online auctions and collects information on the types of holidays that consumers prefer. Tourism Sunshine Coast also collects personal information for specific market research and to determine if there are any demographic trends in the way consumers use travel information and book travel products. This information is aggregated as statistical information and enables us to develop and promote the Sunshine Coast tourism industry.
e-Newsletters
Tourism Sunshine Coast collects your personal information in order to send you the free e-Newsletters that contain travel and holiday information. The provision of your personal information is voluntary. Should you not wish to provide your personal information we will be unable to send you the e-Newsletters.
Any personal information that you provide to us can be deleted at any time by unsubscribing from the e-Newsletter.
Cookies
Some of our web pages use "cookies". Cookies are text files which are stored in your computer's browser to store your preferences. Cookies, by themselves do not tell us your email address or other personally identifiable information unless you choose to provide this information to us.
Statistical Information
When you visit our site, our internet service provider may make a record of your visit and log information relating to your visit, including:
- The users server address,
- The users top level domain name (for example .com, .gov, .au, etc.),
- The date and time you visited this site,
- The pages accessed and documents downloaded,
- The previous site visited,
- The type of browser you used.
This information is collected solely for statistical purposes. No attempt is, or will be, made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may lawfully direct us to make our activity logs available for inspection.
Security
When you make a payment through our web site your personal and financial details are protected at all stages of the transaction. In processing your payment we will need to know your name, residential/postal address, e-mail address, and credit card details. We do NOT store your credit card details on our servers at any stage of the transaction. Once the credit card details have been sent to our financial institution, they are no longer known to the system. All transactions are secured by encryption technology, which enables information to be sent over the Internet in an encrypted form thereby ensuring protection against unauthorised access to your personal information.
We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information. However we cannot give any guarantees or warranties about the security of your information and will not be held liable for any loss or damage you may suffer as a result of any unauthorised access to your information.
Providing personal information to third parties
There may be times when personal information is provided to outside contractors (such as mailing houses) to assist with the distribution of tourism information. We will use reasonable efforts to ensure that these contractors do not use this information for any purpose other than that which they were retained for.
Access to your personal information
You can ask whether we are keeping personal information about you by writing to or emailing Tourism Sunshine Coast whose contact details are below. If we do have information on file, you can ask to access a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate, irrelevant, out of date or misleading. There is no charge for an individual to seek access to or apply to amend their personal information
If you have any queries about our privacy and security practices, please contact info@tsc.com.au or write to:
Tourism Sunshine Coast
PO Box 9325, Pacific Paradise
Qld 4564
